FAQ

Winnita is an online casino, built and run by a team with long industry background. You can access slot titles you already know, keep everything in one place, and play in an atmosphere that feels familiar from the first visit.

Account creation takes only a moment. Select Register at the top of the site, enter your email address, set a password, and confirm the details requested in the form. Social sign-up may also be available, so you can connect through a supported network.

Select Log in, then enter the email address and password from registration. If you chose social registration, select the matching social icon and sign in through that account. Your Winnita profile will stay connected to that social profile.

First, sign in to your account. After that, add funds through the cashier and open any game from the lobby. If a game requires a certain balance type, the cashier and game screen will show that status.

Email changes go through the support team for security reasons. Contact via live chat, email, or phone, then complete a short identity check. After confirmation, the team will help update the email linked to your account.

In some cases, yes. The team may request documents to confirm identity, age, and payment ownership. Verification usually happens once per account. If documents do not arrive after a request, account access may be restricted until verification ends.

Use the search field on the homepage near the cashier area. Start typing the game name, and the system will show matching titles. Partial names work as well if you do not remember the full title.

For a deposit, open the cashier, select Deposit, choose a payment method, enter the amount, then confirm the payment. For a withdrawal, open the cashier, select Withdraw, choose the method, enter the amount and details, then submit the request.

Minimum deposit limits depend on the payment method and the country settings on your account. The cashier shows the exact minimum before confirmation.

Minimum withdrawal limits depend on the method you choose. The cashier displays the minimum value for cards and e-wallets before you submit the request.

Deposits usually reach your account quickly, but delays can occur. Allow up to 60 minutes first. If the balance still stays unchanged after that time, contact the Online Help team through live chat and share the payment details so the team can check the transaction.

Processing time depends on the amount, the payment method, and account checks that may apply under the rules. The cashier shows expected timing, and the team aims to complete requests as soon as possible within those limits.

A withdrawal request does not always lock the balance. You can still place bets with those funds, but the request may fail if the balance drops below the requested amount. If you plan to withdraw, keep enough funds in your account until the request finishes.

Two common reasons apply:

• Your balance stays below the minimum required for the selected method;
• Another withdrawal request already exists, and the total requested amount does not match the available balance.

Fee-free withdrawals may require a basic wagering condition on deposited funds. The purpose is fraud prevention and protection against cash-in-cash-out misuse. Details sit in the Terms and Conditions, and the support team can explain how it applies to your request.

After the system marks a card payout as completed, the bank side may still need time for posting. In many cases, the amount arrives sooner, but allow up to 24 hours before you raise a ticket with support.

Open the payment history and cancel the request if the option appears. If the button is not available, contact support and ask for cancellation so the finance team can review it.

Requests follow queue order. The team processes each request as fast as possible, but manual checks may still apply.

Some payment providers apply limits per transaction. If your request exceeds that limit, the system may split it into separate payouts. Total withdrawal capacity remains available, and timing follows the limits shown in the cashier.

Winnita does not add fees for deposits in normal cases. Differences usually come from currency conversion at the bank or wallet rate. Your provider may apply its own exchange rate during the payment.

Deposits often pass through automatic approval. Withdrawals may require manual review for security, fraud control, and compliance checks, so that extra time may be required.

Points are reward units inside Winnita. You receive them for slot play based on your real-money stakes. Points can support status progress in the loyalty program and may convert into real funds based on the rate shown in your account.

A bonus is extra value credited under a promotion. Bonus funds usually require wagering before withdrawal becomes available. Promotion terms explain the requirement, time limits, and any game restrictions.

Wagering means you must place a certain total stake before bonus funds or bonus-linked winnings can move toward withdrawal. The requirement is shown as a multiplier, for example, x20, which means the bonus amount must be staked 20 times before completion.

Bonus wagering usually applies to slot games. Some table games and special titles accept real funds only and do not count toward bonus wagering. Your cashier and bonus terms show the valid games list for the active promotion.

If you request a withdrawal with an active bonus that has not met its wagering requirement, unwagered bonus funds may be removed from the balance under the rules. Real funds that qualify for withdrawal can remain available.

Progress appears in the cashier area, usually inside the Withdraw section or bonus details panel. You will see the remaining amount and the target value.

No. If the bonus balance reaches zero, the wagering requirement for that bonus ends automatically.

Yes. Funds won through the Wheel of Fortune are treated as bonus funds and require wagering under the terms shown for that feature.

Some slot titles can qualify you for a jackpot draw when a specific top combination appears. Qualification does not guarantee a jackpot win, since the final result depends on the draw outcome. If a win occurs, you will see a notice on the website, and the team will contact you through your account details.

Open the email, use the button or link inside it, then complete the required deposit right after the redirect. If the bonus does not arrive, contact Online Help and share the email subject and time so the team can check it.

Each time Super VIP status is reached, a special prize can be applied under the loyalty terms, such as access to the VIP Wheel for a limited period. Availability windows and device requirements appear inside your account, and the full site version may be required.

Select Forgot password? on the login screen, enter your registration email, then follow the reset link sent to you.

Check Spam and Promotions folders first. If no message appears, request a new verification email from your Profile menu. Email delivery can take up to 30 minutes. If more time passes, contact support.

Browser settings or outdated components can cause that issue. Try these checks:

• Update your browser to the newest version;
• Clear cache and cookies;
• Try Chrome or another supported browser.

If the issue stays, contact support and share the game name and device details.

Methods depend on the browser:

• Chrome / Yandex: press Ctrl + H, open “Clear browsing data”, select cached data and cookies, choose “All time”, then confirm;
• Firefox: press Ctrl + Shift + Delete, select the time range, then clear cached web content;
• Opera: press Ctrl + Shift + Delete, choose the time range, select cached files, then confirm;
• Safari: open Preferences, enable the Develop menu, then select “Empty Caches” from the Develop menu.

Some older setups may still request it, depending on device and browser. Adobe provides updates through its official website. If a game asks for it, download only from Adobe’s official source.

No. Payment history stays part of the account record for security and compliance reasons.

Account deletion may not be available through self-service tools. If you no longer want to use Winnita, you can stop visiting the website and unsubscribe from emails through the link at the bottom of each newsletter. If you want account restrictions for responsible play reasons, contact support, and the team will explain available options.

Stop the session and contact Online Help right away. The team will record the technical details and review compensation where applicable. Continued play after the freeze can complicate the review, so fast contact helps.

Contact the support team through the channel that suits you:

• Phone: +90 (212) 900-52-46;
• Email: [email protected];
• Live chat: use the Online Help button on the website.

Promotions appear in the Promotions section on the website, and the team also sends updates through newsletters. Keep your account details current, since some messages and promo access depend on verified contact data.